Refund policy

We will refund the cost of your Natures 28 if for any reason you are dissatisfied with it. Natures 28 will make the refund, excluding postage costs, upon our receipt of your returned of the product/s. You will be responsible for return postage.

Your claim for a refund must be made within 30 days of shipment and must be made by email to returns@natures28.com.au. Upon receipt of your returned product/s we will refund your payment via the same method of purchase.

Once your product/s is received, your refund will be processed, and the amount you paid (less postage costs) will be applied to your credit card or original method of payment, within 5 business days. 

Late or missing refunds 
Please note that while we will make the refund payment within 5 business days of receipt of your returned product/s, we are not responsible for time your credit card company takes to process it. If you haven’t received a refund within 10 business days after our refund payment is made, please:

We will not provide a refund, or be responsible for items damaged during shipping, or due to mishandling, accident, or deliberate damage once the item is posted. We will not be responsible for items lost or damaged in transit.